Contact us first. Most issues — installation, demo import, licensing, or compatibility — can be resolved by our support team within hours. Please reach out before requesting a refund so we can help you get up and running. Contact support →
Overview
Theme-X sells products through multiple platforms. Refund eligibility depends on where you purchased the product. Digital goods cannot be physically returned, so refund rules are based on whether the product works as described, whether support was provided, and how long ago the purchase was made.
Nothing in this policy limits your rights under applicable consumer protection laws in your country.
Avas — ThemeForest purchases
Avas is sold exclusively through ThemeForest (Envato Market). Refunds for Avas follow the Envato Market Refund Rules.
When a refund may be granted
- The theme is materially different from its description or live preview
- The theme does not function as described and the issue cannot be resolved through an update
- A security vulnerability exists and cannot be patched in a reasonable timeframe
- Promised item support was not provided as outlined in the Item Support Policy
- You have not downloaded the item within 30 days of purchase (verified via your purchase code)
When a refund is generally not granted
- You changed your mind or no longer need the product
- You lack the technical knowledge to install or configure WordPress themes
- You bought the item by mistake but have already downloaded it
- The item was removed from ThemeForest and you did not download it before removal
- Your purchase is older than 180 days (for supported items like Avas) or 30 days (for unsupported items)
How to request a ThemeForest refund
- Log in to your ThemeForest account
- Go to your Downloads page and locate Avas
- Submit a refund request through Envato’s refund request form
- We will review your request and respond within 5 business days
- If we cannot reach an agreement, you may raise a dispute with Envato for a final decision
Approved refunds are processed by Envato using the same payment method used at checkout, in US Dollars.
Free WordPress plugins
Rankiva and Elematic are free plugins distributed on WordPress.org. No payment is collected by Theme-X for these products, so refunds do not apply. If you experience a bug or compatibility issue, please report it through our support desk or the plugin’s WordPress.org support forum.
Shopify apps
StockPalette and other Shopify apps are sold through the Shopify App Store. Billing and refunds are handled by Shopify under their app billing policies. To cancel a subscription or request a refund for a Shopify app charge, manage billing through your Shopify admin panel or contact Shopify support directly.
Our commitment
As an Envato Elite Author with 8,000+ Avas sales, we take product quality and customer satisfaction seriously. If something isn’t working as it should, we will work with you to fix it — through updates, documentation, or direct support — before any refund is considered.
For pre-sale questions about whether Avas fits your project, browse our live demos or contact us before purchasing.
Questions about this policy
If you are unsure whether your situation qualifies for a refund, email us at [email protected] with your purchase code (for ThemeForest items) and a description of the issue. We will respond promptly and point you in the right direction.